Financial Aid Counselor
Position remains posted until filled or closed.
FT/Salaried/Full Benefits Package
The Financial Aid Counselor’s duties include counseling and advising students and parents on the various financial aid programs, assisting with the administration of one or more federal, state, or institutional financial aid programs, evaluating financial aid applications in order to determine student eligibility for various financial aid programs, and collecting data and keeping accurate records. The position ensures compliance with federal, state, and College regulations, administers policies and procedures, and provides financial aid counseling to students.
1. Receive and greet students, parents, other visitors in a friendly, cordial manner.
2. Ensures student and parent awareness of the various financial aid sources during counseling sessions by providing information to them and answering their questions regarding financial aid sources.
3. Advise prospective, new and continuing students regarding financial aid and program requirements
4. Assists students by providing them with information about the status of their financial aid applications.
5. Assists in the preparation of required statistical reports by collecting data and keeping accurate records on programs administered by the Financial Aid Office and by designing and revising forms as appropriate.
6. Answer phones for busy office, provide accurate and timely information; refer calls to colleagues as appropriate.
7. Prepare and maintain confidential student files.
8. Date entry of student information to the college computer system includes maintenance of such records.
9. Assist members of campus with documentation needs.
10. Cooperatively work with staff, faculty, and students.
11. Work with the Florida Office Student Financial Assistance in the submission of essential reports and data.
12. Work with the transmission and uploading of US Department of Education data file into various data bases.
1. Prepare, sort, distribute incoming and outgoing mail
2. Maintain adequate inventory of office supplies
3. Supervise work study students (if applicable)
4. Contributes to the overall success of the Office of Student Financial Aid by performing all other duties as assigned by the Director of Financial Aid.
EDUCATION AND WORK EXPERIENCE
1. High school diploma or equivalent required.
2. Minimum 2 years prior experience in a customer service and administrative position
3. Good oral, interpersonal and organizational skills needed as well as the ability to establish priorities and manage time wisely.
4. Proficiency with MicroSoft Office required; experience with Jenzabar or similar enrollment management system preferred
5. Prior experience in higher education preferred
1. Regularly required to sit, stand, and bend.
2. The position is frequently sedentary with heavy keyboarding.
3. Incumbent must be able to see and hear clearly to effectively communicate with a high volume of customers through telephone, e-mail and face-to-face meetings.
1. Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
2. While performing the duties of this job, the employee is exposed to the typical office environment.
3. The noise level in the work environment is usually minimal.
4. The scope of the job requires occasional evening and weekend work.